Imatge de l'autor

Sheldon Bowles

Autor/a de Creating raving fans

7 obres 2,107 Membres 26 Ressenyes

Obres de Sheldon Bowles

Creating raving fans (1993) — Autor; Autor — 940 exemplars
Gung Ho! Turn On the People in Any Organization (1997) — Autor — 771 exemplars
High Five!: The Magic of Working Together (2000) — Autor — 215 exemplars
Big Bucks! (2000) — Autor — 92 exemplars

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male

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Gung Ho! Is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are:

The Spirit of the Squirrel
The Way of the Beaver
The Gift of the Goose
These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees are committed to success. Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story.
… (més)
 
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jennrashctfcu | Hi ha 10 ressenyes més | Mar 11, 2024 |
Like most business parables, this had to grow on me while reading through it. Does provide some keen insight into creating and maintaining an attainable customer service mindset, and is a pretty quick read.

Recommended for those looking for customer service insight, or if you're just a sucker for the business parable genre.
 
Marcat
alrajul | Hi ha 10 ressenyes més | Jun 1, 2023 |
Raving Fans is popular among my upper-level managers (so much so that staff are occassionally exhorted to create "raving fans"), so I thought I'd take a look. There are some sound principles of customer service buried in this very brief book, but the parable delivery style is inane and condescending. The book design, with different amounts of text on every page, is distracting and clearly intended to turn a 50-page booklet into a 130-page hardback that can be marketed for $22. I appreciate the customer service philosophy that underlies Raving Fans, and will try to take it to heart as much as someone who isn't responsible for policy can, which I think boils down to going out of your way to solve problems whenever possible. But frankly I am not a raving fan.… (més)
 
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IVLeafClover | Hi ha 10 ressenyes més | Jun 21, 2022 |
It's hard to rate a book like this as the real proof of it is in the doing. Reviewing it purely as a book and not as a guide to management techniques, I'd have to say I liked it. The message is clearly relayed and the story that the authors use to frame it is engaging and well told.
 
Marcat
whatmeworry | Hi ha 10 ressenyes més | Apr 9, 2022 |

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Estadístiques

Obres
7
Membres
2,107
Popularitat
#12,219
Valoració
½ 3.5
Ressenyes
26
ISBN
60
Llengües
9

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