Peter Legge

Favorite Quotes:
"In the end, it costs very little to be tactful, but it can make a world of difference."
"... if in the process of reaching that goal, employees and managers are given the freedom to stretch their abilities - and sometimes fail - imagine how much more they will be able to contribute to their various endeavours."
With consideration for others, we speak kind words and offer encouragement. We compliment genuinely, criticize in private as well as effectively receive it, and we listen with genuine concern to the needs of employees and customers. The Author suggests writing in a gratitude journal and focusing on the positive, knowing that the universe is abundant in giving. He also outlines points for negotiating and conflict resolution and dealing with difficult situations for resolving problems.
[Read in 2013]… (més)