Stacy Perman
Autor/a de In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain that Breaks All the Rules
Sobre l'autor
Stacy Perman, a journalist, is a former writer with Time magazine and Business 2.0. Her work has appeared in many publications including The Wall Street Journal, Inc. magazine, Los Angeles magazine, and Sports Illustrated Woman
Obres de Stacy Perman
Etiquetat
Coneixement comú
- Gènere
- female
Membres
Ressenyes
Premis
Potser també t'agrada
Estadístiques
- Obres
- 3
- Membres
- 236
- Popularitat
- #95,935
- Valoració
- 3.4
- Ressenyes
- 8
- ISBN
- 13
- Llengües
- 1
Like the gas-station convenience store chain Quik-Trip, In-N-Out's pursuit of growth was never driven by a vision of market saturation or profit maximization, but in order to create career growth opportunities for its loyal associates. Unlike other fast-food chains who rapidly expanded their footprint, In-N-Out used its management bench as a key metric in its expansion plans. As Rich Snyder said, "If you lose your workers, you lose your customers. I don't know how others do it, but we just try to keep everybody happy that works for us." In-N-Out's commitment to its employees demonstrates that it is possible to offer good restaurant jobs, without sacrificing price or quality.
The book is heavy with details, many of which are not necessarily the most interesting or poignant. Chapter 12 has the richest information on their internal training and development systems, but much of the rest of the book covers the family, their lifestyle, and the context of the time.… (més)