IniciGrupsConversesExploraTendències
Cerca al lloc
Aquest lloc utilitza galetes per a oferir els nostres serveis, millorar el desenvolupament, per a anàlisis i (si no has iniciat la sessió) per a publicitat. Utilitzant LibraryThing acceptes que has llegit i entès els nostres Termes de servei i política de privacitat. L'ús que facis del lloc i dels seus serveis està subjecte a aquestes polítiques i termes.
Hide this

Resultats de Google Books

Clica una miniatura per anar a Google Books.

Zingerman's Guide to Giving Great Service de…
S'està carregant…

Zingerman's Guide to Giving Great Service

de Ari Weinzweig

MembresRessenyesPopularitatValoració mitjanaConverses
771302,473 (3.89)Cap
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.Employees who are rewarded, respected, and well cared for treat customers the same way.… (més)
Membre:deejayem
Títol:Zingerman's Guide to Giving Great Service
Autors:Ari Weinzweig
Informació:Publisher Unknown
Col·leccions:La teva biblioteca
Valoració:
Etiquetes:Cap

Informació de l'obra

Zingerman's Guide to Giving Great Service de Ari Weinzweig

Cap
S'està carregant…

Apunta't a LibraryThing per saber si aquest llibre et pot agradar.

No hi ha cap discussió a Converses sobre aquesta obra.

This book is such a great guide! Weinzweig's advice is direct, simple, and down to earth. He demonstrates how the philosophy of service at all levels of an organization can build a happy workplace and a successful business. He speaks from a place of experience; his guide encourages you to set high standards while acknowledging that everyone makes mistakes. I am tempted to run away to Michigan and ask for a job... ( )
  flemmily | Apr 28, 2010 |
Sense ressenyes | afegeix-hi una ressenya
Has d'iniciar sessió per poder modificar les dades del coneixement compartit.
Si et cal més ajuda, mira la pàgina d'ajuda del coneixement compartit.
Títol normalitzat
Títol original
Títols alternatius
Data original de publicació
Gent/Personatges
Llocs importants
Esdeveniments importants
Pel·lícules relacionades
Premis i honors
Epígraf
Dedicatòria
Primeres paraules
Citacions
Darreres paraules
Nota de desambiguació
Editor de l'editorial
Creadors de notes promocionals a la coberta
Llengua original
CDD/SMD canònics
LCC canònic

Referències a aquesta obra en fonts externes.

Wikipedia en anglès

Cap

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.Employees who are rewarded, respected, and well cared for treat customers the same way.

No s'han trobat descripcions de biblioteca.

Descripció del llibre
Sumari haiku

Cobertes populars

Dreceres

Valoració

Mitjana: (3.89)
0.5
1 1
1.5
2 1
2.5
3
3.5
4 3
4.5
5 4

Ets tu?

Fes-te Autor del LibraryThing.

 

Quant a | Contacte | LibraryThing.com | Privadesa/Condicions | Ajuda/PMF | Blog | Botiga | APIs | TinyCat | Biblioteques llegades | Crítics Matiners | Coneixement comú | 176,986,379 llibres! | Barra superior: Sempre visible