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Communication and the Dental Team

de Elizabeth Kay

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Communication and the Dental Team is an essential guide for all dental team members including trainees and undergraduates. The book is written in an easily accessible style by two leading communicators in dentistry in response to requests from many dental practitioners and their teams. Care of clients in any successful organisation begins and ends with communication. Dental care is no different. The book is designed to help the team to place the patient at the heart of dental practice and to allow patients to participate fully in their care. The authors observe that the teams in happy, successful dental practices smile and talk a lot. This book is intended to bring that ambience to all practices. Includes advice on successfully: building good relationships with patients and colleagues, meeting other people, learning and teaching motivation, using the psychology of neuro-linguistic programming, and dealing with problems in the practice.… (més)
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Communication and the Dental Team is an essential guide for all dental team members including trainees and undergraduates. The book is written in an easily accessible style by two leading communicators in dentistry in response to requests from many dental practitioners and their teams. Care of clients in any successful organisation begins and ends with communication. Dental care is no different. The book is designed to help the team to place the patient at the heart of dental practice and to allow patients to participate fully in their care. The authors observe that the teams in happy, successful dental practices smile and talk a lot. This book is intended to bring that ambience to all practices. Includes advice on successfully: building good relationships with patients and colleagues, meeting other people, learning and teaching motivation, using the psychology of neuro-linguistic programming, and dealing with problems in the practice.

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