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S'està carregant… Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work (Series in Organization and Management)de Alicia Grandey
Emotional Labor (21) S'està carregant…
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"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"-- No s'han trobat descripcions de biblioteca. |
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Google Books — S'està carregant… GèneresClassificació Decimal de Dewey (DDC)331.25Social sciences Economics Labor economics Compensation and other conditions of employment Pensions; InsuranceLCC (Clas. Bibl. Congrés EUA)ValoracióMitjana: Sense puntuar.Ets tu?Fes-te Autor del LibraryThing. |