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S'està carregant… My Secret Life on the McJob: Lessons from Behind the Counter Guaranteed to Supersize Any Management Style (2007 original; edició 2006)de Jerry Newman
Informació de l'obraMy Secret Life on the McJob: Lessons from Behind the Counter Guaranteed to Supersize Any Management Style de Jerry Newman (2007)
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Once upon a time, a Ph.D. went to work at Mickey D's... And what he found was illuminating. Jerry Newman, a college professor who has taught business courses for nearly 30 years, went undercover as a bottom-rung worker for the biggest names in fast food, including McDonald's and Burger King. Newman found that fast-food chains were the perfect petri dishes for covert research: High-pressure, high-volume businesses with high-employee turnover. The pecking order was also crystal clear, from fry cook all the way up to store manager. Of the seven restaurants where Newman worked, some were high-morale, high-productivity machines. Others were miserable, misplaced circles of hell. Yet one common trait stuck out from them all: Each restaurant's respective manager determined the climate of the work environment. Go behind the fast food counter with Newman and see what happens on an average day on the “McJob”… how the restaurants are run (for better or worse) how managers reward good employees when raises are impossible (believe it or not, bosses give 'em more hours-and it works!) how morale and motivation spring directly from the manager's office and how a few simple adjustments to your own management style-the “Supersized Management Principles” in this book-can transform and invigorate your workplace No s'han trobat descripcions de biblioteca. |
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Google Books — S'està carregant… GèneresClassificació Decimal de Dewey (DDC)658Technology Management and auxiliary services ManagementLCC (Clas. Bibl. Congrés EUA)ValoracióMitjana:
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A university professor who taught business courses for thirty years goes undercover and works at seven different fast food restaurants. I was expecting more of an exposé of the ills of the world of fast food. However, I came away with more a respect for the fast food worker.
The author is all over the repeating stories which did make sense because the same story might be used to teach a different lesson. Honestly, I don't know what I learned about management from the professor other than culture matters a great deal.
Coming from a professor, I expected a more high-brow book but I was pleasantly surprised the humbleness of the book. Worth reading if only so you won't blow your top next time your hamburger comes out slow next time. ( )