Delmar's complete learning system prepares students to become multiskilled medical assistants for the 21st Century! This new full-color administrative medical assisting textbook is part of a dynamic learning system that includes free skills CD-ROM bound in the text, workbook, and instructor-support materials. Together, these learning tools integrate essential and advanced competencies set forth by the AAMA's Role Delination study, emphasizing clinical procedures, interpersonal communications, and changes in the health care setting including Standard Precautions and managed care.The text is written not by just one or two individuals, but by twenty talented experts who provide students with a thorough understanding of administrative medical assisting fundamentals. The entire learning system is complemented by "real-life" characters and scenerios from the field of medical assisting--a feature not found in any other text! Supplements Workbook 0-8273-8529-3 Instructor's Manual 0-8273-8530-7 Instructor's Resource Kit 0-7668-0146-2 Computerized Testbank 0-8273-8415-7