Clica una miniatura per anar a Google Books.
S'està carregant… Total Quality Service: A Simplified Approach to Using the Baldridge Award Criteria (edició 1995)de Sheila Kessler
Informació de l'obraTotal Quality Service: A Simplified Approach to Using the Baldridge Award Criteria de Sheila Kessler
Sense etiquetes Cap S'està carregant…
Apunta't a LibraryThing per saber si aquest llibre et pot agradar. No hi ha cap discussió a Converses sobre aquesta obra. Sense ressenyes Sense ressenyes | afegeix-hi una ressenya
This easy, step-by-step approach to implementing a quality program in the service industry applies the Baldridge criteria in three main sections. The "what to do" section walks readers through beginning a quality effort in a logical outline format, including plans, processes, & tools. The "how to do it" section fully defines each process or tool. Supported by examples & success stories from the Baldridge Award winners & hopefuls, this book highlights the critical concepts, processes, plans, & tools to creating a quality system. Total Quality Service also includes: a definition of Total Quality Service & the requirements for successful implementation; a Total Quality Service roadmap including elements such as leadership, strategic planning, human resource development, & process management; techniques for measuring customer satisfaction, like surveys, focus groups, interviews, as well as tips on benchmarking. No s'han trobat descripcions de biblioteca. |
Debats actualsCapCobertes popularsCap
Google Books — S'està carregant… GèneresClassificació Decimal de Dewey (DDC)658.8Technology Management and auxiliary services Management Of MarketingLCC (Clas. Bibl. Congrés EUA)ValoracióMitjana: Sense puntuar.Ets tu?Fes-te Autor del LibraryThing. |