"Written in a reader-friendly style, with a detailed table of contents and an extensive index, this book will be useful to everyone from the administrative assistant to the CEO. If your business is large or small, if you work at home or in an office, you will find everything you need to know to "say it right."" "Topics in each section are explained fully, with numerous examples to clarify meaning. Additionally, 50 sample letters provide models for almost every business situation."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved